All Baudesson pieces are shipped anywhere in the world via DHL. For orders placed in Madrid, they can be delivered by hand for free.
Orders are prepared once payment is confirmed and within the following hours: Monday through Friday from 9:00 a.m. to 3:00 p.m. Orders placed outside these hours are processed the next day. No shipments are made on Saturdays, Sundays or holidays.
Once the order is placed, an email is sent to confirm the purchase. Given the delicate process involved in each piece, a confirmation email will also be sent when the order has been sent to its recipient. In the pre-order items, the range of days that it usually takes to prepare is specified, and you will be informed when it is ready and has left for its destination.
Please note that customs charges and any taxes associated with your purchase are the responsibility of the customer.
The shipping cost will be indicated when placing the order according to the country of destination.
Baudesson is not responsible for any delay in orders due to delay in customs clearance or payment transactions.
SHIPPING COSTS
The cost of each shipment will be calculated automatically and will be detailed at the time of confirming the purchase so that it is always approved by the customer before confirming payment. The applicable rates are:
–Free shipping in Spain (Peninsula and Balearic Islands).
–Free shipping in Europe from 500 eur.
-Portugal 12 euros.
-Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Cyprus, Denmark, Slovenia, Slovakia, Estonia, Finland, France, Greece, Holland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Czech Republic, United Kingdom UK, Sweden. 15 euros
-Liechtenstein, Morocco, Norway, Switzerland, Albania, Saudi Arabia, Algeria, Belarus, Bosnia Herzegovina, Egypt, United Arab Emirates, Iceland, Israel, Jordan, Kuwait, Libya, Lebanon, Moldova, Montenegro, Oman, Serbia, Tunisia, Ukraine , Turkey. 25 euros
-Canada, USA. 25 euros
-Argentina, Bahamas, Mexico, Australia, Bangladesh, Brunei, Cambodia, China, Korea, Philippines, Hong Kong, India, Indonesia, Laos, Malaysia, New Zealand, Qatar, Singapore, Sri Lanka, Thailand, Vietnam. 35 euros
-Any other country 50 eur.
RETURN POLICY:
The procedure to return an item purchased in our online store is as follows:
1.Send an email to be@zoco-lab.com informing about the return and the item. Report the reason for your return, it helps us improve and grow thanks to the collaboration of our customers. Make sure you are within 15 days of receiving your order. After this period of 15 days, we cannot guarantee a refund.
2.Items must be returned in their original condition and properly packaged. In its original condition, along with any and all accessories included in the original package, and may not be used, cleaned or damaged in any way.
3. Contact an authorized courier service or the local post office and send the package to this address: Calle de la Orquídea 43, 28109, Alcobendas, Madrid, Spain. If you want us to take care of the collection, request it, the shipping cost will be deducted from your refund. It is the same price as shipping costs.
Once the return is approved, the value of the purchase will be refunded by the same method used for the original payment. Until we receive the item, it is the customer’s responsibility.
In the event that Baudesson has mistakenly sent a different item to the one requested or that the quality of the product received is not acceptable, please contact us at be@zoco-lab.com to organize the return and/or exchange. In these cases, Baudesson will bear the shipping and return costs.
For special offers, where shipping is free, the customer will bear the cost of return shipping if necessary.
Returns with unpaid shipping costs will not be accepted.
If you need any help, please send an email to be@zoco-lab.com
BAUDESSON
Baudesson is more than just a brand; it is a project born of experimentation and a love of fashion. They believe in garments that will last a lifetime, gain special value over time, and can be passed down to future generations.
After all, fashion is a part of our lives: a detail, a story, a landscape; it is this that inspires and drives us to tell these stories through their looms, to be able to transfer it to these garments to which they devote so much time and passion.
Furthermore, they support Spanish business and fashion because all of its production is done locally, valuing all of the talent and creativity that this country possesses.
Their purpose is to rekindle the excitement of fashion, to build relationships with the customers, and to make them feel something different when they wear Baudesson garments: to make them feel unique.
Baudesson believes in long-lasting fashion, in well-made items, and in a process that is valued and enjoyed by its buyers, who are the ones who inspire this company.