Lizzie Bag Vivien Bag

SHIPPING POLICY:
Delivery of the order
Orders placed on this website will be delivered to the shipping address that the customer provides in the information requested when making the purchase.
Shipping time
Delivery times within the peninsula will be from 1 to 3 working days. The delivery time begins from the first business day after the purchase by the customer. For shipments outside the peninsula, the time may be extended up to approximately 7 days.
Home delivery process
After placing the order, a confirmation email will be sent to the customer. Once the order has left the warehouse, an email will be sent to the customer again informing them that said order is in progress and a tracking code will be provided to them so that they can check where their order is at any time (code that can be consulted through the website of the logistics company MRW).
If our logistics provider, MRW, is unable to deliver the order successfully, the customer will be called by phone (which is why it is important to provide this information in the delivery details). After this first attempt, a second attempt will be made later to successfully deliver the order.
Shipping costs
The shipping cost will be calculated automatically and will be detailed at the time of confirming the purchase so that it is always approved by the customer before confirming the payment.
The applicable rates are:
* Shipping within the peninsula: FREE
* Shipments outside the peninsula or abroad: Between €10 and €20 depending on the country. To request more information about shipping costs outside the peninsula, contact us via email at be@zoco-lab.com

RETURN & EXCHANGE POLICY:
The procedure to return an item purchased in our online store is as follows:
1. Send an email request for return to be@zoco-lab.com no later than 15 business days after the date you received the product, informing us of the reason for the return and the order number.
2. Items must be packaged: a) In their original condition, along with all accessories included in the original package, and may not be worn, cleaned, or damaged in any way. b) With all original labels and packaging.
3. Contact a courier service and send the package to this address:
Jane Burden
48 Cercis Street
28023 Madrid, Spain

* The responsibility will be of the client, until the effective moment in which JANE BURDEN receives the article.
Return shipping costs are the responsibility of the customer. In cases where a product is deemed defective, JANE BURDEN will bear the full cost of return shipping and/or exchange.
Once the return is approved, the value of the purchase will be refunded by the same method with which you made the original payment.

In the event that you have mistakenly shipped a different item than requested, or have received a defective product, please contact be@zoco-lab.com, and we will take care of the return and/or exchange. In these cases, JANE BURDEN will cover the shipping and return costs.
Returns whose shipping costs are not previously paid will not be accepted.
If you need assistance please email be@zoco-lab.com

JANE BURDEN

The made in Spain factor and craftsmanship are two of the fundamental pillars for the millennial entrepreneur who is committed to a sustainable and quality business, leaving aside trends. She herself is in charge of searching all over the country for the materials needed to develop her own designs, thus ensuring the exclusivity of the product, which can take almost two months to produce thanks to five professionals.

In addition to the already iconic triangular models, among the original proposals of Jane Burden there are also limosneras style pieces baptized ‘Sassy Bag’ in various shapes and adorned with jewel details that give it a much more special aesthetic thus becoming the perfect complement for a summer night.

“We make between 15 and 20 units per model, some even only two or three. I prefer to risk on quality rather than quantity, thus reinforcing the special aura of each client’s bag,” explains María Herrero, the brand’s founder.