Shipping and Delivery
FREE shipping on all orders. We ship to EU countries, United Kigdon, USA, Cada, Australia, Japan, Hong Kong, China and Mexico from our office in Paris, France. We currently do not ship to Switzerland, Norway and French overseas territories. We will inform here as soon as new countries become available for shipping.
Our jewelry is ethically handmade in small quantities in our European ateliers with the highest quality materials and standards. We fulfill orders as quickly as we can. orders are Normally shipped on the next business day, but please allow us 1-2 days delay. All made to order products are shipped around 21 days after placing the order.
We work with sign-on-receipt delivery for every shipment. Once shipped, you will receive an email with a tracking code. Delivery time depends on the destination, it usually takes 48 hours for France and 4 business days for European countries.
Import Tax may be imposed For some countries. Purchases importing goods (if applicable)are responsible for handling any duties and taxes incurred, and will need to work with customs to settle any amounts owed.
Returns and Exchange
You have 7 calendar days to contact us for a return or exchange. Please send an email to firstname.lastname@example.org.
ITEMS RETURNED OUTSIDE THAT PERIOD WILL ONLY BE REFUNDED IF THE RETURN HAS BEEN AUTHORISED BY OUR CUSTOMER SERVICE TEAM. Customers are responsible for return shipping costs.
Before ordering a ring or a bracelet, please check our size Guide. If you are unsure about your size, you can contact our customer service via email.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. ALL Made-to-Order items are non-returnable.
FOR HEALTH AND HYGIENE ISSUES, EARRINGS CANNOT BE RETURNED. PLEASE NOTE THAT YOUR STATUTORY RIGHTS ARE NOT AFFECTED.
To start a return, you should first contact us at email@example.com Once your return is approved, our team will issue and send a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.
once received your return will be processed in 48 hours. When approved, you’ll be automatically refunded on your original payment method. Depending on your bank, refunds may take several days to show up on your card statement.
If you have any questions, please feel free to contact us at firstname.lastname@example.org