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SHIPPING INSIDE EUROPE: 1-2 weeks
INTERNATIONAL SHIPPING: 1-4 weeks
*Custom Sizes or productions can take longer and will be informed persoanlly via email
**If buyer inputs incorrect shipping address that causes item to be returned to me, buyer is responsible for covering cost of shipping to be sent out again to the correct address
***Please note: buyers are responsible for any customs and import taxes that may apply.
I am not responsible for delays due to customs
REFUND POLICY:
Return and Exchange policy FAQ
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
Contact with order number at be@zoco-lab.com
1. Enter your order number and email address to start
2. Name the items you want to return
3. Once your request is approved, you will get a confirmation email with shipping guidelines
WHAT ITEMS ARE RETURNABLE?
– Within 30 days from the date of purchase
– In unused and resellable condition
– In the original packaging with all the tags intact
WHAT ITEMS ARE NON-REFUNDABLE?
The following items cannot be returned:
– Discounted items
THE ITEM I RECEIVED IS DAMAGED!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
CAN THE ITEMS BE EXCHANGED?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
WHAT ARE THE REFUND OPTIONS?
The following refund options are supported:
– Refund to the original payment method
– Refund to store credit
– Exchange
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 – 7 working days after approval.
My question is not addressed
If you have any queries regarding return or refund, reach out to us at be@zoco-lab.com
TROPIA ART
Jil-Laura, the founder of Tropia Art, was born in a small village in Germany surrounded by green nature, and after emigrating with her family to Spain at a young age, she became a free-spirited traveler, eager to discover new places and cultures.
Her inspiration comes from a higher energy, from feeling nature and the universe, from resurrecting ancient goddesses representing feminine strength, from cultures that were deeply connected to the cosmos.
She wants to take you on a journey through space, infinite dimensions, ancient beauty, and nature through her art.